Refund Policy
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
To be eligible for a return:
- The item must be in the same condition as when received—unworn, unused, with tags, and in its original packaging.
- You must provide the receipt or proof of purchase.
To initiate a return, please contact us at support@cravele.com. If your return is approved, we will provide you with a return shipping label and instructions on how to return your package. Items returned without a prior return request will not be accepted.
For any return-related inquiries, feel free to reach out to us at support@cravele.com.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at support@cravele.com so we can address the issue promptly.
Exchanges
To exchange an item, return the original item first. Once the return is accepted, you may place a new order for the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Note that processing times may vary depending on your bank or credit card company.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@cravele.com.
For any refund-related questions, contact us at support@cravele.com.